Refund policy

Online Exchange Instructions


If you want to exchange your purchase for a different product, process it by returning the original item for a refund and placing a new order. If you want to exchange for the same product, at the same price, in a different size or colour, please follow the below steps to exchange by post:

Start your Exchange

  1. Select the original item you would like to exchange, then choose a different size or colour, if available. You will receive an email confirming your exchange.
  2. To ensure inventory availability, please ship the original item to our distribution centre within 20 days of initiating the exchange. You will receive an email once your item has shipped.
  3. We will notify you via email when your item arrives at our distribution centre. Your exchange will then be processed within 10 business days, and you will receive a confirmation email once your replacement item has been shipped.

If the replacement item is not available, you will receive a full refund to your original form of payment. If we do not receive your original item at our distribution centre, your exchange will be cancelled.

Please note returns and exchanges are only possible from the original purchase channel.

We can only accept exchanges for the same product in a different size or colour online.

For hygiene reasons, jewellery, liquid products and beauty items cannot be exchanged or returned if the hygiene seal or cellophane wrapper has been broken or removed. Monogrammed/personalised items (including hangtags), cut-to-size belts, and other personalised products also may not be exchanged or returned.

If your monogrammed or personalised item is damaged or has been delivered with and incorrect monogram, please return your purchase for a full refund.

All merchandise must be in new and unused condition, including original packaging, for us to accept the return. Our staff will inspect any returned items. If they suspect the item has been worn or washed, they may reject the exchange at their discretion.

All exchanges are subject to inventory availability and adherence to our exchange policy. Initial shipping charges are not refundable. Customized items are not eligible for returns, exchanges, or price adjustments.

 

Online Returns Instructions

 follow the instructions below to return your order:

  1. contact me online /or Email to start a return
  2. Pack the item securely, including any original packaging, inside your parcel
  3. I will provide return information for shipment back to our warehouse for shipment back to our warehouse
  4. Keep a record of your return tracking number or proof of return receipt

In-store purchase refund & exchange policy

We hope you enjoy your Lost in Vintage Bag online purchase. If for any reason you are not satisfied with your online order, please return the item(s) to us within 30 days of delivery for a full refund. (This applies to full price items, purchases made during sales, clearance or other promotional periods). On all refunds, shipping fees (standard shipping only) will be refunded ONLY if the product is returned within 14 days of receipt. All merchandise must be in new and unused condition . If eligible, We will process your return for a full refund in the original form of payment within 30 days of purchase.

We do not accept returns of pierced jewellery or liquid products where the hygiene seal or cellophane wrapper has been broken or removed.

Returns will be processed within 7-10 business days of our receipt of your item.

Your refund will be applied to the payment method you used to purchase the item and the credit will post to your account according to the time frame established by your financial institution.

Earrings/piercings or liquid products where the hygiene seal or cellophane packaging has already been opened or removed are not returnable. Monogrammed items (including pendants), custom-made belts and personalised items are not returnable or exchangeable. If your monogrammed or personalised item is damaged or has been delivered with an incorrect monogram, please contact me. I will be happy to help you.

Incorrect/ Manufacturing Fault/ or Damaged Products

If you have received an incorrect item in your order, you may return it and we will refund you.